Highest NPS in the Packaging Industry

We don't want to satisfy our clients – we want to thrill them.

We Use Net Promoter Score (NPS) to Measure Customer Experience

A simple numeric approach used by thousands of companies, the NPS survey asks the ultimate question, how likely our customers are to recommend Berlin Packaging to a colleague on a scale of 0-10?

Ten being extremely likely and zero being not at all likely, responses to this question are divided into three categories:

Promoters (score 9-10) – Customers are advocates and refer colleagues to Berlin Packaging
Passives (score 7-8) – Customers are satisfied but not vocal advocates
Detractors (score 0-6) – Customers are unhappy or not completely satisfied

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Independent research shows that Berlin Packaging leads the packaging industry in customer thrill. Our score is in line with thrill experts in other customer-focused industries. We're not complacent. We want to understand what works and what needs to be improved.

Visit CustomerThrill.com for More Information

“Berlin scores an A+ on price, quality and service. You exude a passion I rarely see in my suppliers. Y'all rock!”

– VP Production, Beverage Company

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